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VACANCY

HEAD OF SERVICE CONTRACTS (M/F/D)

LOGIC media solutions GmbH has been one of the leading specialists in broadcast and media technology in the German-speaking market since 1997. With more than 40 employees across our offices in Bickenbach and Mainz, we support renowned clients such as ARD, RTL Deutschland, and ProSiebenSat.1. As an AWS Advanced Media Partner and technology partner of leading manufacturers, we actively shape the digital transformation of the media industry.

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We are currently in an exciting phase of transformation as we evolve from a successful value-added reseller into an innovative Managed Services Provider. This strategic shift opens exceptional growth opportunities for both our company and our employees.

THE POSITION

APPLY NOW

YOUR CONTACT PERSON
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ZARINA MERKEL

Please send your application documents including salary expectations to

jobs@logic.tv

As Head of Service Contracts, you play a pivotal role in our corporate development. You will be responsible for the strategic and operational management of our service contract portfolio while driving the creation of a new Managed Services division.

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This newly created role reports directly to the VP Operations and is part of the extended leadership team. You will have a decisive influence on LOGIC’s service strategy and position the company as a premium service partner within the broadcast industry.

YOUR TASKS

Transforming the Service Portfolio

  • Strategically develop our existing service contract business with a strong focus on profitability and customer satisfaction

  • Transition reactive maintenance contracts into proactive, value-oriented service models

  • Introduce a structured service-level architecture (Basic / Standard / Premium) with differentiated SLAs

  • Renegotiate and optimize existing contracts to ensure sustainable margin improvements
     

Building Managed Services – Your Innovation Project

  • Design and launch a completely new Managed Services offering starting in 2026

  • Develop innovative service products such as Broadcast Infrastructure as a Service and Remote Production Management

  • Establish strategic partnerships including AWS Managed Service Provider certification

  • Pilot the new services with selected key accounts and expand step by step
     

Digitalization and Automation

  • Implement a Professional Service Automation (PSA) platform based on Odoo

  • Develop Remote Monitoring and Management capabilities

  • Establish data-driven service processes and KPI dashboards

  • Create self-service portals for customers
     

Team Leadership and Organizational Development

  • Lead and develop a five-member Customer Success Team

  • Guide the team toward Service Excellence

  • Build additional competencies for 24/7 operations and Managed Services

  • Foster a service-oriented company culture

YOUR PROFILE

Professional Experience

  • At least five years of experience in Service Management, ideally in a B2B technology environment

  • Proven success in increasing the profitability of service portfolios

  • Experience in building new business units or service lines

  • Strong background in complex contract negotiations and SLA design
     

Expertise

  • Solid understanding of Service Management Frameworks such as ITIL v4

  • Experience with Professional Service Automation tools and service platforms

  • Knowledge of broadcast and media technologies and IP-based workflows is an advantage

  • Cloud expertise, ideally with AWS

  • Familiarity with Managed Services business models
     

Personality

  • Entrepreneurial mindset with strong business acumen

  • Change-oriented leader with a hands-on mentality

  • Strategic vision combined with operational excellence

  • Confident negotiator with a strong customer focus

  • Team player with natural leadership qualities

WHAT WE OFFER

Creative Freedom

  • A unique opportunity to transform a core business area from the ground up

  • Build an entirely new business field in Managed Services

  • Actively contribute to shaping the company’s overall strategy
     

Working Environment

  • Modern hybrid work model with a high degree of flexibility

  • Primarily remote work with three to four on-site days per month

  • State-of-the-art equipment and digital collaboration tools

  • Two attractive office locations in the Rhine-Main region
     

Compensation and Benefits

  • Attractive base salary according to your qualifications and experience

  • Performance-based bonus component

  • Comprehensive benefits package including

    • 30 days of annual leave

    • Company pension plan

    • JobRad leasing program

    • Individual training budget

    • Coverage of certification costs (AWS, ITIL, and others)
       

Career Development

  • Clear growth perspective within a rapidly expanding company

  • Opportunity to take on extended responsibilities

  • Development of international business relationships

  • Progress toward becoming a recognized Service Expert in the broadcast industry

WHY LOGIC?

Innovation meets tradition: Combine the stability of a company with almost 30 years of success and the innovative spirit of a tech start-up.

Make an impact: Shape not only a department but the future direction of the entire company.

Experience growth: Join us on our journey from a traditional reseller to a modern Managed Services Provider and grow alongside us.

Technology leadership: Work with cutting-edge technologies in one of Europe’s most dynamic media markets.

Team spirit: Become part of a motivated team that strives for excellence together.

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